Terms & Conditions
Who we are
We are Hurunui Trails & Adventures, and in these terms we refer to ourselves as “we” or “us”.
Errors and Omissions - Mistakes!
We pride ourselves in getting things right, but sometimes errors and omissions (mistakes) might occur with any of our advertising, quotes, invoices or acknowledgements. Sorry. Due to our administrative processes, mistakes might be discovered up to 5 days prior to your treks departure. If we discover a mistake we’ll let you know promptly, and give you the option of retuning the goods for a full refund.
Prices
We can change our prices at any time before accepting an booking. Also, we can change our prices without prior notice.
Bookings
Hurunui Trails & Adventures accept electronic bookings but your place on a trek is not guaranteed until you have paid a deposit of at least 20% of the trek cost.
You are welcome to pay by Internet Banking, Visa or Mastercard online. Please note we do not have EFTPOS/Credit Card facilities onsite
Bookings are accepted by Hurunui Trails and Adventures (the operator) upon the payment of a deposit of no less than 20% of the trek cost and the receipt of a signed (digitally or physically) booking form.
Payment in full is required no later than 30 days before departure of all multi day tours.
Cancellations
There is a NZ$100 administration fee on all cancellations.
A refund of monies paid less the administration fee is available on the following basis.
If notice is received:
> 30 - 15 days prior to trek departure - 50% refund
> Within 15 days of trek departing - No Refund
Once a trek has departed no portion of the payment is refundable in the event of an individual being unable to proceed further, for whatever reason.
Responsibility
Client bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel specifically on and around horses, and that they undertake our tours at their own volition.
The operator places extreme importance on the safety of its clients. However it is important that clients realise that they are responsible for making themselves aware of the risks involved and are responsible for making their decisions accordingly.
All care will be taken but the operator assumes no responsibility for injury, loss or damage in any way.
Clients agree to accept the authority and decisions of the operators employees, tour leaders and agents whilst on tour with the operator.
If in the opinion of such a person the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of the tour the client may be excluded from all or part of the tour.
The operator reserves the right to alter any itinerary at any time.
The client acknowledges and accepts that although the operator does hold various insurances this booking condition states that the client must assume he/she is not covered by any insurance policy the operator may hold, including all liability insurance for death, injury, damage or any other loss.
The operator advises clients to obtain adequate medical / travel insurance.
The person signing the booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. Parent or legal guardian must sign for anyone under 18 years of age.
Consumer Guarantees Act
If your purchase is subject to the Consumer Guarantees Act 1993 (Act) then:
a) If you’re acquiring our services for the purpose of a business then you agree that the Act doesn’t apply; and
b) If you’re acquiring our services for a non-business purpose then these terms will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act.
In either case, we do not provide an Express Guarantees as defined in the Act.
For more information about the Consumer Guarantees Act click here.
Entire Agreement
When we accept your booking then these terms and conditions, together with any additional terms we’ve advised you of or agreed to in writing*, is the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement. In particular, if you have any special instructions that are inconsistent with or qualify these terms, then we’ll try to accommodate, but you accept that they’re not binding on us.
*This includes by email.
Other legal stuff
Governing law - The contract (and these terms) are governed by the laws of New Zealand.
Waiver - If we waive one default it doesn’t mean that we waive of any later default (even if it’s the same type of default). If we fail to exercise any right (or delay in doing so) it doesn’t mean we waive that right.
No assignment- You can not assign or transfer this contract without our prior written consent.
